At Dada Mart, we value customer satisfaction and aim to provide a smooth return and refund process. Please review the following policy before placing your order.

Return Eligibility
Products can be returned within 3 days of delivery if:

• The product is damaged or defective

• The wrong item was delivered

• The product is unused, unwashed, and in its original packaging

Items Not Eligible for Return

• Used or worn products

• Products returned without original tags or packaging

• Personalized or custom items

• Minor color variation due to screen display differences

Return Process
To request a return, please contact us at 01624373142 within 3 days of receiving your order. You must provide your order number, reason for return, and a clear photo of the item (if damaged or incorrect).
Once approved, we will arrange a pickup or guide you on how to send the product back.

Refund Process
Once we receive and inspect the returned item, we will process your refund within 3–5 business days. Refunds are issued as:

• Replacement product (preferred)

• Store credit

• Cash refund (only in eligible cases)

Refund Method

• For Cash on Delivery orders, refunds are given via bKash or bank transfer

• For digital payment methods, refunds are made back to the original payment method

Exchange Policy
If you need a different size or item, we will exchange it (subject to availability). Return shipping costs for exchanges may apply.

Contact Us
If you have any questions or concerns regarding returns or refunds, please call us at 01624373142. Our team is always ready to assist.